Effective Date: 12/05/24

At Exclusive Assist (“we,” “us,” or “our”), we respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our virtual assistant services (“Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personally identifiable information (“Personal Information”) that you provide directly to us when you use our Services. This may include:

• Contact Information: Full name, email address, phone number, and mailing address.
• Billing Information: Payment information, including credit card details or bank account information, for processing transactions.
• Service Details: Specific preferences or needs related to the services requested.

Usage Data

We may automatically collect certain information when you interact with our Services, including:

• Device Information: Device type, operating system, and browser type.
• Log Information: IP address, timestamps, and activity logs.
• Usage Details: Data about the interactions and requests made through our virtual assistant platform.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to analyze usage and improve our Services. You may control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• Service Delivery: To provide and personalize our Services as per your requests and preferences.
• Billing and Payment: To process transactions and manage billing records.
• Communication: To respond to your inquiries, send confirmations, and provide updates regarding our Services.
• Analytics and Improvement: To analyze usage patterns, enhance service efficiency, and optimize user experience.
• Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Share Your Information

We do not sell, rent, or share your Personal Information with third parties, except as outlined below:

• Service Providers: We may share your information with trusted third-party vendors and partners who assist us in providing our Services, such as payment processors, cloud storage providers, and analytics platforms.
• Legal Compliance: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., court orders or government regulations).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to a new entity as part of the transition.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: The right to request access to the Personal Information we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request the deletion of your Personal Information.
• Opt-Out: The right to opt-out of marketing communications and non-essential cookies.

If you wish to exercise any of these rights, please contact us at Support@Exclussiveassist.com.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Upon request, we may delete or anonymize your Personal Information in accordance with legal requirements.

7. Third-Party Links

Our Services may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

8. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect or solicit Personal Information from children. If we become aware of any such data in our systems, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with an “Effective Date” indicating when the changes took effect.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Exclusive Assist
Email:Support@Exclussiveassist.com
Phone:+506 8898 2662
Address: Costa Rica

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